FAQs

System Requirement

What are the system requirements for running myViewBoard for Windows?

  • Windows

Recommended – CPU x86 i5, 8GB RAM, SSD, Touch, Windows 10 Pro
Minimum – CPU x86 i3, 4GB RAM, SSD, Windows 7 Service Pack 1

What are the system requirements for running myViewBoard.com?

  • Google Chrome Browser

It is suggested that you use Google Chrome Browser with myViewBoard.com as most features are only available on Chrome.

Why is Chrome required?

myViewBoard uses WebRTC (Web Real-Time Communication) API to achieve screen sharing across various platform such as Chromebook, PC, and Mac. Currently this can only be supported on Chrome.

Which Android versions are supported on the myViewBoard app?

  • Android 5.0 and newer

Which iOS versions are supported on the myViewBoard app?

  • iOS 9.0 and newer

Troubleshooting

How do I collect and show the PC’s information?

  1. Open myViewBoard for Windows
  2. Click “Settings menu” button
  3. Click “?” button
  4. Select url “Collect and show the PC’s information”

How do I show 3rd party open source library licenses?

  1. Open myViewBoard for Windows
  2. Click “Settings menu” button
  3. Click “?” button
  4. Select url “Show 3rd party open source library licenses”

How do I check the network condition and speed?

  1. Open myViewBoard for Windows
  2. Click “Settings menu” button
  3. Click “?” button
  4. Select url “Go to SpeedTest to measure the network condition”

How do I find the help page for myViewBoard?

  1. Open myViewBoard for Windows
  2. Click “Settings menu” button
  3. Click “?” button
  4. Select url “Go to myViewBoard.com Help page”

How do I play non-YouTube flash videos in the myViewBoard for Windows browser?

  1. Open myViewBoard for Windows
  2. Click “Settings menu” button
  3. Click “?” button
  4. Select url “Download Adobe Flash Player for myViewBoard browser”

For Host

I cannot find a participant in the cast moderation list.

  1. Ask the participant to reconnect again
  2. Turn off the casting function and turn it back on again, then ask the participant to reconnect

I am the host and can see a participant in the cast moderation list but their screen can’t be seen and shows up as a black screen on myViewBoard for Windows

  1. Turn off the participant’s connection then turn it back on again
  2. Ask participant to reconnect

For Client

How do I share my screen as a participant?

For Participant

I’m a participant but I’m unable to hear audio from the host

  1. Turn on the volume on your computer
  2. Turn on the volume on the https://myviewboard.com/cast/user-out.html
  3. Ask the host to check their mic function and enable their audio on the website

I keep seeing ‘Access denied’

You may be temporarily experiencing issues connecting to the internet or to our directory service servers. Please check the following:

  1. Make sure you ahev good Internet connectivity
    Check to see if you are able to visit other websites normally
    (e.g., https://myViewBoard.com)
  2. On your computer, disable and then enable the internet connection 
  3. On your computer, close and then re-open the chrome browser

For Host/Participant

How does myViewBoard host and participant work?

I am the host/participant but I am unable to hear audio from another user

  1. Turn up the volume on your computer
  2. Ask the other user to check their mic function and enable their audio on the website

How does network connection work on ViewBoard to ensure the bandwidth?

This is an important FAQ that everyone needs to understand.

The ViewBoard HW Platform is based on Android and supports a “Shared” ethernet connection between the ARM based Android TV Scaler and, if installed, the x86 Windows PC Module. There limitaionof this is that the x86 Windows PC will only receive a 100M ethernet connection even if the Android Platform is receiving 1000M (GB) ethernet.

Please understand this will significantly impact Screen Sharing. Ethernet was designed for robust delivery of Packets and only 40% of the available Bandwidth is available for payload delivery in an ideal network.

100M = 40M of payload

1000M = 400M of payload

If a x86 PC Module with Windows is installed in a ViewBoard HW Platform, it is highly recommended that it has its own hard wired 1GB Cat6 ethernet connection as this will allow for a significantly better Screen Sharing experience.

For high bandwidth applications like Screen Sharing, the use of a Shared Ethernet Mode between Android and Windows is not recommend; they should have their own 1000M GB ethernet connection via Cat6 Cable or 5G WiFi.