Security

Update your Security settings to keep you account safe and secure.

Access Security settings

To access your Security settings directly, perform the following:

1. Navigate to the following URL:
   • https://cloud.viewsonic.com
     
     
2. Click Sign in on the upper right.
3. On the next page, use your credentials to sign-in.
4. The next screen should show your ViewSonic Account page.
5. Click Security on the side panel.

via myViewBoard.com 

To access Security settings while logged in myViewBoard.com, perform the following:

1. Sign-in to myviewboard.com.
2. Click your user avatar on the upper right.
3. Click Manage account on the dropdown.
4. Click Security on the side panel.

Security

This section allows users to manage security settings related to signing in to their ViewSonic account. Click on a tab on the left panel to access available options.

Change password

Use this tab to update your sign-in password for ViewSonic services. 

If you signed up using your email address and would like to change the password you set during sign up, perform the following:

1. In the Current password input box, type your existing password. 
2. In the New password input box, type your new password. 
3. In the Confirm new password input box, type your new password. 
4. Click Confirm.

Note the following behavior:

• For security reasons, any text typed in the input box will render as circles. To switch the rendered input to plain text, click the eye icon.
• Ensure that passwords provided meet the following criteria:
  • At least 8 characters.
  • At least 1 uppercase letter.
  • At least 1 lowercase letter.
  • At least 1 number.
  • At least 1 special character.

If you signed up Single sign-on (for example: using Google, Microsoft, Apple, or another supported SSO provider), and you haven't previously set a ViewSonic account password, perform the following:

1. Click the Forgot password? link.
2. Click Yes on the prompt to confirm.
3. The system sends an email to your registered email address.
4. Check your email and locate the new message from ViewSonic.
5. Click the link provided in the email.
6. The link redirects to a page where you will need to set up a new password.
7. Follow the instructions on the page to set up a new password.

Note that the link provided in the email expires after 1 hour. If the time limit has passed, you will need to go through the same process again to resend the email.

To verify if the password update was successful:

1. Launch a ViewSonic app / service / website (that requires login) on Windows, Android, or iOS.
2. Sign in using your email address and new password.
3. Your account and settings should load successfully.

Two-factor authentication

Enable two-factor authentication (2FA) to add an extra layer of security when you sign in using your ViewSonic account. If enabled, you will need to perform the following steps every time you sign in:

    1  Sign-in using your ViewSonic account and password.

    2  Approve the sign-in using the Google Authenticator app.

This process requires the Google Authenticator app installed on your mobile device. Download the app first from the following links. Select the one that is applicable for your mobile device:

• Google Play store
• Apple App store

Install, set up, and familiarize yourself with the Google Authenticator app before proceeding with the steps below:

1. On your ViewSonic Account settings page, go to:
   Security » Two-factor authentication.
2. Click Enable 2FA.
3. Type your password. 
4. A popup containing a QR code appears, with a section that requires an input verification code.
   
   
5. To get the input verification code:
   1. Launch the Google Authenticator app.
   2. When prompted, select the Scan a QR code option.
   3. Scan the QR code on the ViewSonic 2FA settings page.
   4. The Google Authenticator app generates an input verification code.
      
      
6. Type this input verification code into the ViewSonic 2FA settings page.
7. Click Confirm. 

If you signed up using Google, Microsoft or Apple single sign-on (SSO), you can use the 2FA feature supported by these services instead.

Sign-in methods

Use this section to manage linked accounts that you can use to sign-in. Supported providers are listed below:

• ViewSonic account
• Microsoft
• Google 
• Apple
• Facebook 
• 康軒
• 教育雲 

Note the following:

• Click Connect to launch the consent window for each target account.
• For ViewSonic account users: 
  • Some accounts created via the SSO sync process may not have a password set. Click Set password to create a password for the account. 
  • Some functions in the Change password and Two-factor authentication features are only available after a password has been set.