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Troubleshooting


 
Casting solutions
  • vCast troubleshooting and casting solutions  
  • Casting solutions for myViewBoard  
  • vCast Chrome extension  
Connecting devices
  • Setting up touch connections  
  • Transferring files to/from a USB drive  
Firmware updates
  • System firmware update via OTA  
  • Update firmware via USB  
App installs
  • Installing apps via USB  
  • Install apps via Manager  
Account issues
  • Google Admin Console config  
  • Google Drive permission scope change  


Casting solutions

  • vCast troubleshooting and casting solutions

    Review some common troubleshooting scenarios for vCast with the following helpful videos. To learn more about setting up vCast, along with other casting options on your ViewBoard, visit the Casting solutions for myViewBoard article. NOTE: The content featured on this page may only apply to specific ViewBoard models. However, the general instructions

  • Casting solutions for myViewBoard

    This article outlines some convenient casting solutions that allow myViewBoard users to share a device screen to a ViewBoard during a lesson. NETWORKING REQUIREMENTS INFO For information on networking requirements for these apps, as well as other myViewBoard products and services, view our networking requirements page. myViewBoard Display myViewBoar

  • vCast Chrome extension

    Starting in July 2025, Chrome app support will be phased out in stages* and reach end of life in October 2028. For the full official announcement from Google, visit the page below: End of support for Chrome apps Due to these recent changes:  The vCastSender app will no longer be available in the store, as Google has discontinued the Chrome Web Store

Connecting devices

  • Setting up touch connections

    In order to successfully set up your personal device to receive touch interactions from your ViewBoard, review the following details. NOTE: The content featured on this page may only apply to specific ViewBoard models. However, the general instructions should apply unless otherwise noted. Required cable connections Depending on your ViewBoard model,

  • Transferring files to/from a USB drive

    Transferring files between your USB drive and ViewBoard is simple. Simply connect your device via USB input port on your ViewBoard (whether by USB-C or other USB ports). Open the files app from your app tray. Locate your desired file. Press the copy button in your file app's action bar. Locate the desired folder location where you would like to tran

Firmware updates

  • System firmware update via OTA

    By default, your ViewBoard automatically searches for system firmware updates whenever connected to the internet. Additionally, you have the option to complete a manual OTA update to the latest detected ViewBoard firmware version. System Update options System Update setting options. Setting Description Auto update Auto update toggle When enabled, al

  • Update firmware via USB

    Perform the steps below to update your device's firmware using a USB drive. NOTE:  Some steps may be specific to certain ViewBoard models only. However, the overall instructions should still be applicable to most models, unless otherwise noted.  A couple of points to keep in mind before you proceed: This process will require saving very large firmwa

App installs

  • Installing apps via USB

    View the following examples of how to install apps via a USB drive. All methods involve downloading your desired APK file onto a USB drive and installing it from your device. Methods of installing apps via USB

  • Install apps via Manager

    Remotely install apps into one or more devices.  Install apps To install apps via Manager, follow the steps below: Click   Devices on the left sidepanel. Navigate to the All Devices tab.  On the device list, select target devices for installation. Click   Apps on the top toolbar. Click Install from the dropdown. In the popup: Select apps to install.

Account issues

  • Google Admin Console config

    This guide explains how to configure the Google Admin Console to control the level of access that third-party apps, such as myViewBoard, can request from end users during Google sign-in. The goal is to:  Grant only the necessary permissions to myViewBoard Remove confusing permission checkboxes from the Google consent screen Ensure that myViewBoard f

  • Google Drive permission scope change

    Based on the latest status provided by Google on 2025/09/12, Google has made additional changes to its campus security policies, with further updates still possible. We will review and adjust our integration approach in alignment with Google’s latest policies on a rolling basis. Background To comply with Google’s new campus security authorization po