ViewSonic Knowledge Base


Manager


IT management of ViewSonic devices with a simple dashboard

Manager

IT management of ViewSonic devices with a simple dashboard

Install apps via Manager

Remotely install apps into one or more devices. 


Install apps

To install apps via Manager, follow the steps below:


  1. Click  Devices on the left sidepanel.
    1. Navigate to the All Devices tab. 
    2. On the device list, select target devices for installation.

  2. Click  Apps on the top toolbar.
  3. Click Install from the dropdown.

  4. In the popup:
    1. Select apps to install. *
    2. Click Confirm.

  5. App installation begins after the command has been sent. message appears.


To add your own apps to this list, see the Upload custom apps section below.



Uninstall apps

To uninstall apps via Manager, follow the steps below:


  1. Click  Devices on the left sidepanel.
    1. Navigate to the All Devices tab. 
    2. On the device list, select target devices for installation.

  2. Click  Apps on the top toolbar.
  3. Click Uninstall from the dropdown.

  4. In the popup:
    1. Select apps to uninstall. *
    2. Click Confirm.

  5. App uninstallation begins after the command has been sent. message appears.


Note that there might be some cases when Manager may not be able to uninstall selected apps. See here for more information.



Upload custom apps

If you have custom apps that you need to install, you will need to upload them in Manager's Apps section before they can be deployed to devices. Note that only the APK file format is supported. 


To upload a custom app, follow the steps below:

  1. Click  Apps on the left sidepanel.
  2. Click  .

  3. Use the popup to upload APK files from your local drive:
    1. Drag and drop files into the pop-up, or
    2. Click Browse files and select files from your file browser. 
      The max file size allowed for upload is 500 MB.
    3. Click Confirm to start the upload.

  4. Wait for the upload to complete. 
  5. Once done, the new apps should now appear in the Uploaded Apps tab.



App availability 

Note the following considerations for specific apps:

  • myViewBoard compatibility
    Different devices support different versions of myviewboard. When targeting different device models, Manager will auto-detect the correct version of myViewBoard to install. Note that older devices may not be compatible with the most recent myViewBoard versions.

  • Approved 3rd party apps
    A set of approved 3rd party apps is also available by default. The list of apps may grow over time and is subject to change. We highly recommend performing a regular review of the release notes for the latest updates.

  • Uploaded apps. 
    If you have custom apps that you need to install, you will need to upload them in Manager's Apps section before they can be deployed to devices. The max file size allowed for upload is 500 MB.

  • Uninstall limitations
    Manager can only manage apps that have been installed through the Manager console. The Manager console cannot uninstall apps that: 
    • Came pre-installed on the device, or 
    • Manually installed by running the APK on the device itself.

  • Hiding apps
    If simply hiding apps is sufficient, devices with a Manager Advanced license can set whether a given app will be accessible on a device. When hidden, these apps will not be uninstalled from the device but they will not be presented on the devices's launcher or app menu.






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