Fix install issues
Perform one of the methods below if you encounter installation issues using the EXE / MSI files on Windows 10 or Windows 11 devices. Sample issues include launching the EXE / MSI files and encountering the following:
- The "You have new apps that can open this type of file" notification appears
- The installer does not start, or ends prematurely
Verify if App Installer is installed
Updating the App Installer usually resolves most of the issues related to running the EXE or MSI installation file. The App Installer ships as part of Windows and is a required component in installing apps. To verify if the target device already has App Installer, open a PowerShell window and type the following:
Get-AppxPackage Microsoft.DesktopAppInstaller
If installed, the window shows the details of the current App Installer installed on the device.If the target device does not have App Installer, perform one of the methods below.
Reinstall App Installer
If the target device does not have App Installer, perform one of the methods below.
via MS Store
If you already have the Microsoft Store installed and have verified that the Microsoft Store on the target device launches properly, use the Microsoft Store to reinstall App Installer.
- Launch the Microsoft Store.
- Perform one of the following:
- Search for App Installer
- Go directly to this page:
- Click Install or Get or Reinstall.
- Launch the myViewBoard 3.0 EXE / MSI installer again.
If the Microsoft store does not launch or is corrupted, try using PowerShell to fix it:
- Launch PowerShell as a System Administrator.
- Type the following command, then press enter.
Get-AppxPackage -allusers Microsoft.WindowsStore | Foreach { Add-AppxPackage -DisableDevelopmentMode -Register "$($_.InstallLocation)\AppxManifest.xml" }
- Allow some time for the process to complete.
- Once done:
- Launch the Microsoft Store to verify that it now opens.
- Try reinstalling the App Installer again.
- Launch the myViewBoard 3.0 EXE / MSI installer again.
Video walkthrough
via WinGet
If you are not able to install the App Installer via the Microsoft Store, use WinGet as an alternative. WinGet is the built-in package manager that comes installed with Windows 11. If App Installer has been removed, this will re-download and install the latest version.
Winget is available on the following platforms:
- Windows 11
- Windows 10 version 1809+
On some corporate or school devices, Microsoft Store / `winget` might be blocked by IT administrators. You may need to contact your IT department for assistance.
- Launch PowerShell as a System Administrator.
- Type the following command, then press enter.
winget install --id Microsoft.AppInstaller -e
- Allow some time for the process to complete.
- Launch the myViewBoard 3.0 EXE / MSI installer again.
If WinGet is not installed on the target device, follow the instructions outlined in the Microsoft documentation below to download and install Winget:
Alternatively, you can use the Invoke-WebRequest command to install WinGet. Follow the steps below:
- Launch PowerShell as a System Administrator.
- Type the following command, then press enter.
Invoke-WebRequest -Uri https://aka.ms/getwinget -OutFile .\AppInstaller.msixbundle
- Allow some time for the process to download the latest version. Note that the target file will be around ~250 MB so this will take a while.
- Type the following command, then press enter.
Add-AppxPackage .\AppInstaller.msixbundle
- Wait for the process to complete.
- Launch the myViewBoard 3.0 EXE / MSI installer again.
Video walkthrough
via bundle download
Another option is to download the App Installer bundle directly, then use PowerShell to install it locally. For information on how to download the App installer, refer to the article below:
Once you have the download ready, proceed with the following steps:
- Launch PowerShell as a System Administrator.
- Type the following command, then press enter.
Add-AppxPackage -Path "C:\path\to\downloaded\AppInstaller_2024xxxxx.msixbundle"
- Allow some time for the process to complete.
- Launch the myViewBoard 3.0 EXE / MSI installer again.
If installation reports dependency issues, download the following framework packages first, then install together using Add-AppxPackage.
- Microsoft.VCLibs
- Microsoft.UI.Xaml
Remove old version via Powershell
If you encounter any of these issues when reinstalling:
- The Microsoft Store still does not open properly on the target device
- The previous install was corrupted
- Other criteria required by Entity policy
Use PowerShell to remove the current App Installer first, before attempting to reinstall again. Note that this may uninstall WinGet.
- Launch PowerShell as a System Administrator.
- Type the following command, then press enter.
For current user only:Get-AppxPackage Microsoft.DesktopAppInstaller | Remove-AppxPackage
For all users:Get-AppxPackage -AllUsers Microsoft.DesktopAppInstaller | Remove-AppxPackage -AllUsers
- Wait for the command to complete.
- Afterwards, try reinstalling the App Installer again using one of the methods above.
Verify installation
After the installation is complete, verify that the updated AppInstaller.exe file is in the following location:
%LOCALAPPDATA%\Microsoft\WindowsApps\AppInstaller.exe
Perform one of the following to verify successful installation:
- Open a Run window and type AppInstaller.exe in the input path, or
- Type AppInstaller.exe in a command line window
Once you have verified that the App Installer was successfully updated, try running the myViewBoard 3.0 EXE / MSI installer again. The installer should now complete the process without issues.
Deploy the MSI file
You can also try deploying the MSI file to the target device. Note that this method is for mass deployment or silent installs of the MSI file. To perform a deployment, follow the steps outlined on the articles below:
Install via the MS Store
If the EXE / MSI file still does not start or aborts prematurely, you can try installing the myViewBoard app directly from the Microsoft store.