Device requirements

Different versions of the AirSync Sender application are available so you can select a version that best fits your casting environment. For optimal performance in sending and receiving screens, verify that your devices meet the following requirements.



IFP requirements

AirSync comes pre-installed with selected IFPs. To determine if your IFP supports AirSync, kindly refer to the list in the article below:



Windows 

For optimal performance on Windows, install the AirSync Sender on devices that meet these requirements:

  • OS Version: 
    • Windows 10 build 1709 and above
    • Windows 11 (recommended)
  • CPU: Intel Core i3 or above, or AMD equivalent.
  • CPU Architecture: x64
  • Memory: 8 GB or more
  • LAN or WAN connection required


Download from the following site:

  https://dl.myviewboard.com/latest?airsyncsender_windows


Note that virtual monitors or emulated displays may prevent some features from working correctly. If possible, disable these before launching the AirSync Sender application.


Android

AirSync can run on both Android smartphones and tablets provided they meet the following requirements: 

  • Android 10 or above
  • Memory: Recommended 6 GB or more
  • LAN or WAN connection required


Download from the following site:

  https://play.google.com/store/apps/details?id=com.viewsonic.display.cast


iOS

iOS devices that plan to run the AirSync Sender must meet the following requirements:

  • iOS 12 or above
  • LAN or WAN connection required


Download from the following site:

  https://apps.apple.com/app/airsync-sender/id6453759985?platform=iphone


macOS

Ensure that the macOS device meets the following requirements:

  • macOS 10.14 or above
  • LAN or WAN connection required


Download from the following site:

  https://apps.apple.com/app/airsync-sender/id6453759985?platform=ipad



macOS client audio settings

The latest version of the macOS sender now includes the virtual audio driver. There is no need to manually download the driver anymore. After being installed and activated, the sender will now show a prompt asking the user to start the audio driver installation. 


AirSync macOS prompts for the installation of the audio driver


If installed successfully, audio should work properly without issues. However, if the target IFP is still silent or unable to forward the audio during screen sharing, follow the troubleshooting instructions below.

 

Symptom

When screen casting on macOS using AirSync macOS Sender: 


✅ The video is visible on the IFP

❌ The audio is silent on the IFP



Quick checklist 

We recommend performing the following steps first:
 

 

Microphone Permission
ON —Required to "hear" the virtual loopback.

 

Screen Recording Permission
ON —Required to capture system audio mix.

 

Sound Output
Is your Mac set to the Virtual Audio Driver (like BlackHole)?

 

The "Silent Laptop" Rule
Your MacBook speakers should be silent while casting—this means the sound is being sent to the IFP instead.

 

App Restart
Restart AirSync after any permission changes.



How audio casting works

To send sound to the IFP, AirSync macOS Sender uses a Virtual Audio Driver to redirect the audio signal.


  1. The Reroute
    The AirSync macOS Sender switches your Mac’s Sound Output from the speakers to the Virtual Audio Driver.

  2. The Capture
    The app "listens" to this virtual driver as if it were a microphone to grab the sound and send it to the IFP.

  3. The Result
    Your Mac’s physical speakers will go silent because the sound is being "piped" directly to the IFP.



Give app permissions

The Mac device won't let the AirSync app "grab" the sound unless it is explicitly given permission.

  1. Go to the following setting: 

    Apple Menu » System Settings » Privacy & Security.

  2. Check two specific lists:

    1. Screen & System Audio Recording
      Make sure AirSync is toggled ON.

    2. Microphone
      Make sure AirSync is toggled ON


  3. Restart the AirSync app after changing these settings.



Check sound output

If the system doesn't "hand off" the sound to the virtual driver, there is nothing for the app to capture and send to the IFP.

  1. Start a casting session using AirSync macOS Sender.
  2. Open the following setting:

    System Settings » Sound » Output

  3. Verify that the output automatically switches to the Virtual Audio Driver (e.g., BlackHole).
  4. If you still hear audio coming from your MacBook speakers, the auto-switch failed. To fix:

    1. Manually click on the Virtual Audio Driver name in the list.
    2. Check the Volume
      Ensure the Output Volume slider is turned up and not muted.



Test Web vs. App

If you are using the AirSync macOS Sender and it still isn't working, use the AirSync Web Sender to find the root cause.

  1. Quit the AirSync macOS Sender.
  2. Open the AirSync Web Sender in Google Chrome.
  3. Start casting as usual. 
  4. Manually set the macOS Sound Output to the Virtual Audio Driver.

    1. If Web works: 
      The issue is the AirSync macOS Sender App. 
      - Check permissions again.

    2. If Web fails: 
      The Virtual Audio Driver is likely corrupted. 
       - Restart your Mac, or 
       - Reinstall the driver.



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Wi-Fi dongle

We recommend using the following Wi-Fi dongle models to ensure optimal performance and compatibility with AirSync:

  • VB-WIFI-001
  • VB-WIFI-006

Need additional help?

Check our other resources — we'll be happy to assist you.