Troubleshooting



Google Cloud integration

Based on the latest status provided by Google on 2025/09/12: Google has made adjustments to its campus security policies, and further updates may continue in the future. We will review and adjust our integration approach in alignment with Google’s latest policies on a rolling basis.


Background

To comply with Google’s new campus security authorization policy requirements and to ensure service stability and compliance, we have adjusted myViewBoard’s access to Google Drive from Full access to Read-only Access.


Affected file types include:

  • Files imported directly from Google Drive. 
  • Files shared with you by others. 
  • Files created by other applications and stored in Google Drive.



Impact on Users

Although files can no longer be overwritten directly, you can still open and edit all of the above files from Google Drive.


  1. Opening an existing lesson plan (OLF) or import files via File Management 

    • When working with these files, please use Save As and rename the file to store a new copy into your Google Drive.  
    • The new copy will be considered as “created by myViewBoard,” with the file ownership transferred to you. 
    • Once saved as a new copy, you can reopen it later and use Save directly to overwrite. 

    • Note: When you attempt to use Save to overwrite the original file, the action will fail due to the Read-only permission restriction on the file format.

  2. Export image files, PDFs, or other presentation formats from File Management

    • When a user opens a PDF, image file, or presentation file from Google Drive through File Management, they must use a unique file name when exporting in order to create a new file.
    • If you attempt to use the same file name and type that already exists in the Google Drive folder, Google will interpret this action as an attempt to overwrite the existing file. Due to the Read-only permission restriction, the export will not succeed.



Binding Solution for Google Workspace Enterprise

In response to Google’s latest policy changes, we are providing a new binding solution for Google Workspace enterprise users. 


Domain-wide Delegation


  • Simplified Process
    School IT Admins can enable permissions for all teachers in one step. When teachers link their accounts, they will completely bypass Google’s authorization consent screen, resulting in a smoother and simpler account linking experience. 

  • Automatic Drive Permissions
    Google Drive access permissions will be automatically selected, preventing users from overlooking checkboxes that could otherwise cause access issues.
     
  • Centralized Management
    This allows IT departments to more efficiently manage application authorizations for all staff, ensuring organizational security and compliance. 



How to Set Up?

Please refer to our support document: Google Drive Admin Setup Guide.



FAQ

A collection of your most common questions.


Does this mean that the Google admin doesn't need to enter The ViewSonic connect and myViewBoard API s anymore?

Yes, the Google admin no longer needs to manually enter the API details for The ViewSonic Connect and myViewBoard.

However, the manual configuration still offers a key benefit for enterprise users:


  • It allows the IT administrator to bypass the user consent screen entirely for all users in the organization.
  • This creates a smoother, more seamless onboarding experience for employees, as they won't have to manually check the consent box the first time they connect their accounts.


So, while the manual setup is no longer a mandatory workaround to make the app function, it remains a recommended convenience for Google Workspace admins who want to streamline the user experience for their entire organization. It has transitioned from being a required fix to an optional feature.


Delete


If the permission is now read-only, how can someone use "save as" and save to the drive? Please explain.

The new read-only permission applies primarily to accessing and editing existing files on Google Drive.


  • What is restricted: Users cannot directly edit or overwrite files in Google Drive that were not originally created through myViewBoard (e.g., shared documents or older files).
  • What is still possible: When a user chooses “Save as”, myViewBoard creates a new file copy in the user’s Google Drive. This action does not modify existing files and is therefore fully supported under the read-only permission.


In short, “Save as” adds a new file rather than editing an old one, which is why it continues to work even with read-only access.


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Knowledge Base

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