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myViewBoard networking requirements
This article outlines the networking requirements for using the various myViewBoard Suite apps or services. Please review the following if you need to prepare your organization and its users, or if you are encountering any issues running any of these apps or services.
Entity Management
As an entity owner or entity admin, to ensure your organization runs smoothly and all users can run myViewBoard software as expected, the following whitelisting configurations are required:
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Mandatory ports: For general operation |
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Optional ports: For wireless screen sharing1 |
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| Email addresses |
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| Domain names2 |
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1These ports are optional; if blocked, media will be proxied using TURN on port 3478. The WebRTC protocol is only used for screen sharing. Verify that these ports are open on your network firewall if you wish to use this feature.
2Make sure to include the asterisks (*) as listed on the following domain names.
IN CASE CONNECTIVITY ISSUES PERSIST (NORTH AMERICAN ENTITIES ONLY)
If you're still encountering connectivity issues with our services after completing all relevant whitelisting steps outlined in this article, we recommend you whitelist the following IPs:
- 15.197.200.250
- 3.33.242.117
- 15.197.229.245
- 3.33.230.82
- 52.223.2.212
- 35.71.150.102
myViewBoard Whiteboard
In case Whiteboard users encounter any issues blocking screen sharing or any other features within Whiteboard, review the following whitelisting configuration requirements:
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Mandatory ports: For general operation |
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Optional ports: For wireless screen sharing1 |
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1These ports are optional; if blocked, media will be proxied using TURN on port 3478. The WebRTC protocol is only used for screen sharing. Verify that these ports are open on your network firewall if you wish to use this feature.
myViewBoard Manager
For entity admin to use all of the Manager web console's features, the following whitelisting configurations are required:
| Mandatory ports |
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| Mandatory for Remote Desktop |
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| Domain names1 |
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1Make sure to include the asterisks (*) as listed on the following domain names.
myViewBoard Display
To ensure casting or receiving screens through myViewBoard Display runs smoothly, the following whitelisting configurations are required:
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Mandatory ports: For general operation |
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Optional ports: For wireless screen sharing1 |
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1These ports are optional; if blocked, media will be proxied using TURN on port 3478.
Other casting solutions
ViewBoards come preloaded with multiple solutions to cast from a personal device to a ViewBoard. To learn more, view the casting solutions page.
5G NETWORK CONNECTION RECOMMENDED
For all casting solutions below, it is recommended to use Wi-Fi: 802.11n 5 GHz.
See a 5 GHz channel guide for a table on non-DFS channels in your country. In the USA, those channels are 36-48 and 149-165.
To ensure casting or receiving screens through other solutions on a ViewBoard, the following whitelisting configurations are required:
vCastReceiver and vCastSender
| Ports |
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| Ports and DNS for activation |
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| OTA service |
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NOTE ON SUBNET CONNECTION
Devices with the vCast software can connect to both the same subnet and across the subnet network in order to begin sending or receiving a screen.
AirPlay
| Ports |
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Chromecast
| Ports |
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myViewBoard Classroom
To use all myViewBoard Classroom features, the following whitelisting configurations are required:
| Mandatory ports |
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| Domain names1 |
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1Make sure to include the asterisks (*) as listed on the following domain names.