We would like to inform everyone about the upcoming scheduled maintenance for our backend systems. We're performing this annual maintenance to ensure optimal performance, security, and stability.

For customers in the Americas

System maintenance is scheduled for December 21 and 28 at 5:00pm PST (UTC - 8) for Manager and myViewBoard services. A brief service interruption may occur. Please click here to submit a ticket if you experience any issue.

For more details about the schedule, see below:

	Date: Saturday, December 21, 2024 Time: 5:00 PM (UTC-8) Services: Manager
	Date: Saturday, December 28, 2024 Time: 5:00 PM (UTC-8) Services: myViewboard.com & VS Account

Note time zones differences for other regions.

Schedule for other regions

Due to time zone differences, schedule for the other regions are as follows:

Maintenance schedule

For more details about the schedule, see below:

	Date: Sunday, December 22, 2024 Time: 9:00 AM - 1:00 PM (UTC+8) Services: Manager
	Date: Sunday, December 29, 2024 Time: 9:00 AM - 1:00 PM (UTC+8) Services: myViewboard.com & VS Account

Expected switch time

• Under 1 minute. If the service is in rotation, 5 minutes at most.

What is included

• Upgrade near-EOL database versions
• Vacuum stale data
• Apply security updates
• Rotate OS versions

What to expect

These are planned maintenance windows, and there may be a brief lag (under 1 minute) at the version switch. We will strive to minimize downtime and complete the maintenance as quickly as possible.

Communication

We will send another notification closer to the maintenance date with the confirmation of the start and end times.

Full time zone table 

Maintenance will occur on Sunday, December 22nd and 29th, 2024 9:00 AM (UTC+8), which translates to the following times for the regions below: