A digital whiteboard for Windows, Android, iOS and online.

A digital whiteboard for Windows, Android, iOS and online.

myViewBoard document recovery (Windows-only)

myViewBoard for Windows has a built-in document recovery feature in the case the app crashes while in a session. To better manage this situation, make sure to enable autosave within your settings.

Enable Autosave

  1. Sign into myViewBoard for Windows, if you haven't already.
  2. Select on the right-side of the Title bar.
  3. Go to the  Technical settings tab. 
  4. In the Autosave section, select Enable.
  5. In the dropdown, select between autosave options:
    • After launching myViewBoard.
    • When idling on the canvas.


Autosave runs every 10 minutes. This can't be modified.

Find the autosave option within your settings after signing into myViewBoard.

Once enabled, you can rest assured that even if the myViewBoard app crashes, you will be able to recover your progress to the most recent autosave point.

What to do when myViewBoard crashes

In the case the myViewBoard app crashes:

  1. Ensure autosave is enabled.
  2. If you find that myViewBoard has become unusable (the app has become unresponsive):
    • Option 1:
      1. Go to the Windows Taskbar.
      2. Right-click/long-press the myViewBoard icon.
      3. Select Restart app.
    • Option 2:
      1. Open Windows Task Manager (hotkey:   + + ).
      2. Under Apps, select myViewBoard for Windows.
      3. Select End Task.
  3. If you have force-closed myViewBoard for Windows or it crashed, open the app again.
  4. On launching myViewBoard, the recovered file will open.
  5. If you have enabled the Stay signed in feature, wait for myViewBoard to automatically sign you in. If you haven't, sign in manually with your myViewBoard credentials.
  6. Save the recovered file. Use Save as function to save this file in your desired file location.



Don't be afraid to sign in after opening the recovered file. After sign-in completion, the recovered file will remain open in the app.

Knowledge Base

Need additional help?

Check our other resources — we'll be happy to assist you.