Whiteboard document recovery (Windows-only)

Whiteboard for Windows has a built-in document recovery feature in the case the app crashes while in a session. To better manage this situation, make sure to enable autosave within your settings.

Enable Autosave

1. Sign into Whiteboard for Windows, if you haven't already.
2. Select on the right-side of the Title bar.
3. Go to the  Technical settings tab. 
4. In the Autosave section, select Enable.
5. In the dropdown, select between autosave options:
   • After launching Whiteboard.
   • When idling on the canvas.

Find the autosave option within your settings after signing into Whiteboard.

Once enabled, you can rest assured that even if the Whiteboard app crashes, you will be able to recover your progress to the most recent autosave point.

What to do when Whiteboard crashes

In the case the Whiteboard app crashes:

1. Ensure autosave is enabled.
2. If you find that Whiteboard has become unusable (the app has become unresponsive):
   • Option 1:
     1. Go to the Windows Taskbar.
     2. Right-click/long-press the Whiteboard icon.
     3. Select Restart app.
   • Option 2:
     1. Open Windows Task Manager (hotkey:   CTRL+ SHIFT+ ESC).
     2. Under Apps, select Whiteboard for Windows.
     3. Select End Task.
3. If you have force-closed Whiteboard for Windows or it crashed, open the app again.
4. On launching Whiteboard, the recovered file will open.
5. If you have enabled the Stay signed in feature, wait for Whiteboard to automatically sign you in. If you haven't, sign in manually with your myViewBoard credentials.
6. Save the recovered file. Use Save as function to save this file in your desired file location.