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IT management of ViewSonic devices with a simple dashboard

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IT management of ViewSonic devices with a simple dashboard

Update firmware from external source

In addition to instantly updating firmware or scheduling firmware updates through the Remote Control, IT admin can also update to a specific firmware version of their choosing in their local drive or from a website URL.

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UPDATING FIRMWARE INSTANTLY AND SETTING AN UPDATE SCHEDULE

View our basic Manager page to learn how to update to firmware instantly or schedule firmware updates.

Before updating firmware

To use this feature, you must input a path where your desired firmware image file is located into the Update from external source field. Prepare the following before inputting a path.

Update from the web

To update firmware via https:// URL, the appropriate firmware image file must be uploaded to a desired web source location. This website location must be publicly available.

You can find your device's firmware image file via ViewSonic support pages. View this example of the ViewSonic US support page: https://www.viewsonic.com/us/productresources (Note: This URL may change to your local region's support site.)

  1. On the support site, filter for your device, browse your device's resources, and locate and download your device's firmware pack.
  2. After the download is complete, upload the firmware pack to your desired source location (e.g., cloud storage).
  3. After the upload is complete, copy the web URL (e.g., https://xxx.xx/FW_file.zip).

ViewSonic US support page: User has input their device model.

ViewSonic US device page: Firmware pack information is highlighted for the specified device.

Inputting external source path

Send an instant command to update a device's firmware through the Remote Control using the https:// path location of your specified firmware image file.

  1. On the  All Devices page, select one or more devices on the list.
  2. In the Remote Control panel, press Update Firmware .
  3. On the Update Firmware prompt, input the path you copied previously into the Update from external source field.
  4. Press  to initiate the update.
  5. When prompted, confirm you would like to update.

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