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Manager UI overview
Manager uses an icon and menu-based navigation system that allows users to access all available features. Right menu panel
By default, Manager displays the Device page on launch. The manager side menu provides access to various functions in Manager. Click on the left side menu to view all available pages.
Each page has its own set of actions. By
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Devices page
The Devices page allows admins to perform the following tasks: Add and remove devices to manage
Send commands to devices
Organize devices into groups
Review details for added devices
Export a list of all devices These tasks can be performed remotely via the web interface. Additionally, you can send commands individually to each device, or by batch t
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Send commands to devices
Once you have several devices added, you can now use the side panel to send commands to one or more devices. Access the side panel
Launch Manager and perform the following: Click the Menu to open the side panel.
Click the Devices option.
Click the All Devices tab.
On the device list, click the checkbox of the devices you want to manage.
A side pan
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Install apps via Manager
Remotely install apps into one or more devices. Install apps
To install apps via Manager, follow the steps below: Click Devices on the left sidepanel.
Navigate to the All Devices tab.
On the device list, select target devices for installation. Click Apps on the top toolbar.
Click Install from the dropdown. In the popup:
Select apps to install.
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Update firmware
Send the Update firmware command to remotely update the firmware of multiple devices. This update can be performed on demand or on schedule. Update on demand
To send the Update firmware command, launch Manager and perform the following: Click the Menu to open the side panel.
Click the Devices option.
Click the All Devices tab. On the device li
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Back Up and Restore
Use the Back Up and Restore feature to: Manually or automatically create a restore point to back up the system
Select a restore point later to revert to a previous state Backup details
Once a restore point is created, the following items are backed up: Device list
Groups
Jobs
Advanced license assignments There are a limited number of slots for
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CAP Messaging
Manager supports Outbound CAP (Common Alerting Protocol) Endpoint integration with 3rd party API. Manager can receive messages from supported CAP platforms and forward them to selected devices. Manager supports the following CAP messaging systems: InformaCast
CrisisGo
Alertus Create CAP URL
To generate required details for a new CAP URL, perform the
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Broadcast overview
Use Manager to broadcast content to one or more devices. Standard and urgent messages can be sent to all devices within the entity. However, additional content types will only be available for devices that have an Advanced license assigned.
Access the broadcast page
To access the broadcast page, perform the following:
Go to the Devices page.
S
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Standard messages
When broadcasted, standard messages are text only messages that appear on a banner at the top of device screens. By default, these messages can be dismissed by the device users.
This article discusses broadcasting steps for the new Send broadcast page.
To view content for the classic Broadcast popup UI, click the link below: Back to classic broa
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Urgent message
When broadcasted, Urgent messages are text only messages that appear full-screen on a red background. Note that users cannot dismiss or terminate the broadcast on the device, and must be terminated manually from Manager.
This article discusses broadcasting steps for the new Send broadcast page.
To view content for the classic Broadcast popup UI, c
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Playlists
Use a Playlist to display a slideshow of multimedia during broadcast. Note that you must create a playlist first before it can be available for broadcast.
For more information on how to create a playlist, see the following page: Create playlist
Advanced license required This feature is only available for devices assigned with an Advanced license
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Web page
Add a Web page element to display a live web page on selected devices. Manager also supports broadcasting video content from YouTube and other video platforms.
Advanced license required This feature is only available for devices assigned with an Advanced license. For more information, see the articles below: Manager Advance license overview Ass
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Multimedia
Manager provides support for broadcasting multimedia files to devices. Multimedia refers to the following file types:
Images
Videos
Audio files
Note that you must use the Resources page to upload the multimedia file first before it becomes available for broadcast. For more information about supported multimedia file types and how to upload them
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Presentation File
Use the Presentation File option to broadcast your existing presentation files. Manager converts each page in the file and broadcasts them to selected devices as a playlist. The following file types are supported for broadcast:
PowerPoint (PPTX) files
Portable Document Format (PDF) files
We recommend using the Resources page to upload the prese
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Layouts
Specify a Layout that defines the placement of your selected media during a broadcast. Users can switch between landscape and portrait options. If no layout is selected, Manager defaults to showing only one media which takes up the full screen during the broadcast.
Advanced license required This feature is only available for devices assigned wit
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Text Editor
Use the Text Editor to display a block of text within a broadcast. Admins can customize the announcement with standard text editor tools. Advanced license required This feature is only available for devices assigned with an Advanced license. For more information, see the articles below: Manager Advance license overview Assign Advanced license to d
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Save as Template
The Broadcast page provides a Save as Template feature to create a library of pre-defined options that could be re-used for future broadcasts. Use these templates to ensure every broadcast is repeatable, consistent, and error-free.
Advanced license required This feature is only available for devices assigned with an Advanced license. For more in
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Manager Advanced overview
Manager Advanced is an add-on (licensed-based) service that unlocks access to a more powerful set of management tools. Apply a Manager Advanced license to a device to enable additional commands that can be sent to that device. Note the following behavior: Licenses for Manager Advanced are associated with the entity's account and not individual devic
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How to get Advanced licenses
A Manager Advanced license unlocks access to advanced management functions. Admins have several ways of acquiring these Advanced licenses. Manager Advanced Activating at least one Manager Advanced license unlocks additional features. Manager Basic Screenshot of the Manager basic UI when no license is activated. Acquire Advanced licenses
The sections
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Assign licenses
Manager Advanced is licensed on a per-device basis. You can purchase the number of licenses that fit your needs and assign them to specific devices within Manager. Assign an Advanced License
Follow these steps to assign a Manager Advanced license to one or more devices: Click the Menu to open the side panel.
Click the Devices option.
Click the All
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Manage apps on Advanced devices
Use Manager to show or hide selected apps on the device. This prevents regular non-admin users from accessing certain apps (like apps used for updating firmware or configuring the system) on target devices. Note the following behavior:
Apps are not uninstalled or removed from the device, only hidden.
Admins can restore app visibility should the ne
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Upload files and transfer to devices
Use the Resources page to upload files that can be used in the following scenarios: Distribute files to multiple devices at once
Play or display media files during broadcasts Include in a playlist Size limit for file types
Manager accepts a wide variety of formats. However, the following size limits apply for certain file types: Media type
Format
Si
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Create playlists
Use the Playlist section to manage organized collections of resources (audio or video tracks, files, etc) grouped sequential playback. Once created, Manager can broadcast the playlist to show the playlist content on target devices. For more information on how to broadcast a playlist, see the following page: Broadcast a playlist to devices Adva
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Advanced broadcasting
Broadcast messages along with images, videos, media playlists, and web pages to Advanced devices from within the Manager console, with options to send urgent messages and to control the duration of the broadcast. BASIC BROADCASTING To review the basic instructions on how to start and stop a broadcast, as well as how to send standard messages and urg
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Schedule startup and shutdown
Use the Schedule Startup & Shutdown feature to automate the Power on and Power off times of one or more devices. Target devices will automatically start and stop at the specified schedule.
Advanced license required This feature is only available for devices assigned with an Advanced license. For more information, see the articles below:
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Back Up and Restore with Advanced
All Manager users can create restore points that save the state of Manager and can be used to revert Manager to a previously backed up state. However, with a Manager Advanced license, users can back up 10 restore points instead of 1 restore point. For more information on backing up and restoring Manager, view the Backing up and restoring page.
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Settings Lock
With the Settings Lock feature in the Remote Control, set whether a ViewBoard's settings requires a password for users to access it. This feature can help organizations enhance security and control over ViewBoard settings. How to set up in Manager In the All Devices page, locate your desired Advanced devices. Option: Filter to an Advanced device-on
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Create, assign and schedule Jobs
For devices assigned with an Advanced license: Use Jobs to apply commands with specific pre-defined parameters to devices. These commands can be sent to take effect immediately, or set to run on a schedule. A job can be applied to multiple devices, or groups of devices.
Advanced license required This feature is only available for devices assign
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Create and assign Profiles
Profiles are templates that admins use to deploy identical settings to one or more devices. Profiles are convenient for the following use cases: Set devices with the same time for startup, shutdown, and firmware updates.
Revert device settings back to a baseline parameter after experimentation.
Customize groups of devices with unique settings to ali
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Remote Desktop
Use the Remote Desktop feature to remotely connect and control a device with a Manager Advanced license. This allows admins to avoid unnecessary trips to a physical device by allowing them to troubleshoot devices remotely from the Manager console, in a new browser tab.
Advanced license required This feature is only available for devices assigned
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Install and manage certificates
Install certificates across required devices from the Manager console, allowing for remote set up of digital security support across an organization. Supported certificate file formats Standard certificates
PEM, CER, CRT, DER, P7B, JKS Encoded certificates
P12, PFX CERTIFICATE MANAGEMENT DEVICE SUPPORT This feature is only available for select devic
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Reports
Use the Reports page to generate device usage reports for custom time frames. Note that report data: Include usage times for devices, apps, and input sources.
Is shown graphically in the Reports panel
Can be exported as an .xlsx file for further analysis. Create a report
Use the Reports page to create personalized reports by filtering for all dev
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Action Log
Use the Action Log to review activities performed within Manager. This information provides visibility into system changes to trace actions, diagnose issues, and support troubleshooting and accountability requirements. Advanced license required This feature is only available for devices assigned with an Advanced license. For more information, see
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Set permissions & roles
The " Permissions " page allows admins to specify permissions that define: the commands a user can send, and
the device groups a user can send commands to
It is mandatory that Entity admins manage the actions that users can perform within myViewBoard Manager. Before granting users access to Manager, admins who are just starting to set up their
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Control devices by groups
Organize devices into groups so you can control multiple devices at once. All actions sent to a parent group will also apply to its subgroup. Note that the action will only take effect if the target device supports it. Create a group
Create a group that will be used to organize your devices. It is highly recommended to create groupings based on a
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Startup mode
Use Startup mode to set the device's default behavior when users start the target device. Note that once this action is sent, all target devices will automatically restart. Set the startup mode
To set the startup mode, launch Manager and perform the following: Click the Menu to open the side panel.
Click the Devices option.
Click the All Devic
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Standby mode
Use Standby mode to set the device's default behavior when it remains inactive for a set period of time. Set the standby mode
To send the standby mode action to registered devices, launch Manager and perform the following: Click the Menu to open the side panel.
Click the Devices option.
Click the All Devices tab. On the device list, click the chec
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Factory Reset
Use the Factory Reset feature to restore the device settings back to factory defaults. This command does not require target devices to be assigned with an Advanced license. ⚠️ Important Before sending this action, note the following precautions: This action can only be applied to one device at a time and will be unavailable if more than one dev
